Headquartered in Cambridge, MA, ThinkingPhones provides mobile-enabled, analytics-driven business communications—voice, text, and conferencing services on a single cloud platform. The Unified Communications provider seamlessly unifies customer’s business voice, text and conferencing services on a single cloud platform. ThinkingPhones aims to deliver intelligent, mobile ready apps to staff and customers for a better connection of cloud based application.
“ThinkingPhones aims to solve collaboration challenges faced by the organizations and their clients due to the increasing mobile and social workforce,” comments Kokinos. Leveraging flexible cloud based infrastructure the ThinkingPhones voice service makes it convenient for the customers to efficiently communicate with service providers to grow their business. On the other end, the Thinking Phones analytics solution is an application that helps all businesses to analyze information regarding workforce performance, customer engagement and efficient running of the enterprise.
The big data solution offered by ThinkingPhones Contactive, helps in accessing the unified communication system through mobile phones. This securely connects employees with phones, calendar, email, and other networking sites to enhance sales processes of their clients. In addition the Contactive applies best-in-class business practices to manage today’s information needs. “Contactive’s real-time data makes it easier to build
The countless inbound and outbound calls can now be managed efficiently by using ThinkingPhones cloud based contact center solution. The solution from ThinkingPhones helps enterprises to accurately track down multiple applications-voice, video, mobility, presence/IM, email, unified messaging, and audio conferencing to improve customer satisfaction. In addition, the Unified Communication provider’s iMeet video and audio conferencing solution, offers in-field team members to connect easily with the home office or customers worldwide via Mobile, desktop video and auditorium solutions.
Thinking Phones Presence solution leverages the power of instant messaging and videoconferencing to enhance workforce collaboration. The solution tries to ease the growing multi-mode communication and helps to increase productivity. “The ThinkingPhones presence solution provides information about a user’s availability and the mode of communication with which to best reach them. Communicator automatically detects when a ThinkingPhones-powered device (smartphone, desk phone, or softphone) is being used,” explains Kokinos.
Moving forward, ThinkingPhones announces to expand its reign to Paris, France, Copenhagen, and Denmark as part of its continued global expansion strategy. “ThinkingPhones will soon be opening new data centers in APAC later in 2015, with plans to continue its global expansion into 2016. Cedric’s regional expertise and knowledge will ensure continued strong sales and unparalleled growth in EMEA to delivery capabilities,” concludes Kokinos.