Top 10 Unified Communications Solution Companies - 2021
With digital transformation driving organizations today, Unified Communication is playing a pivotal role here. Across organizations, UC is seen to streamline and simplify modern workplaces, processes, and people, creating a single integrated digitalized environment. It allows improved access to resources for the employees irrespective of their location or the device they use. With this, the workplace discovers better opportunities while going global and provides better connections and productivity.
Though UC technologies were popular even before the pandemic hit the globe, they have seen an upsurge recently, serving across several industrial sectors. The year 2021 is seeing increasing trends of Unified Communication as a Service (UCaaS) to enhance software capabilities to meet consumer's expectations. Businesses rely more and more on effective cloud-based UC solutions due to their cost-efficiency, reliability, security, and ability to boost productivity, reduce downtime, and simplify communication management. UCaaS solutions can further combine with other SaaS solutions to enhance consumer and employee experiences and improve efficacy and accuracy. Besides, VoIP and voice services are relatively new business communication strategies that are being extensively deployed. VoIP offers several benefits, including cost savings, improved call quality, faster connections, enhanced mobility, and so on. The Interactive Voice Response (IVR) technology is predicted to develop in unified communications that will make call centers more efficient with a more flexible consumer experience.
Today’s paradigm shift towards remote work might bring permanent changes to workspaces that will leverage more UCaaS tools to offer equal opportunities for remote and on-premise employees. In addition, these services might need to transform again to accommodate hybrid work models and allow multiple ways of working. Companies that are evolving their business are now beginning to analyze and realize the potential of UC to serve their employees and clients better. On this note, we have compiled this issue of CIOReview to facilitate companies find their required partner for suitable unified communications solutions for the organization’s growth. Besides, the magazine comprises valuable insights from industry experts, CIOs, and CXOs on the current trends, technological improvements, and innovations in this space.
We present to you CIOReview’s “10 Most Promising Unified Communications Solutions Companies - 2021.”