AudioCodes: A Foundation for Unified Communications, Contact Centers and Hosted Services

Nimrode Borovsky, Vice President, Marketing
Building complex collaboration systems, contact centers and hosted voice services takes a solid foundation–that’s the role that AudioCodes plays in an ever-evolving market of voice solutions. With over 20 years of expertise, the Israel-based AudioCodes is a key part of some of the most popular voice solutions found on the market.

Supporting the Gartner Magic Quadrant-rated Microsoft Lync and now Skype for Business Unified Communications offerings, AudioCodes offers a range of network elements, software and services with their One Voice offering. Widely recognized as a leader in the media gateway, Session Border Controller and Survivable Branch Appliance space, the AudioCodes portfolio continues to grow. A recent addition to the One Voice portfolio is AudioCodes’ One Box 365, a complete Lync/Skype for Business appliance offering designed for businesses using Office 365 and want full enterprise voice features of Skype for Business.
Not limited to only network elements, AudioCodes also offers a complete family of managed business IP Phones for Lync and Skype for Business. All of these key network elements are centrally managed by the AudioCodes One Voice Operations Center, which is a comprehensive suite of quality of service and element management tools.

“We are a lot more than gateways and SBCs–our IP Phones complete the Skype for Business solution,” noted Nimrode Borovsky, Global VP of Marketing for AudioCodes. “Not only are they fully validated for use with Lync/Skype for Business, the IP phones can be remotely managed, upgraded and report voice quality on-the-fly–a huge benefit for network planners and managers.”

In the Contact Center solution space, AudioCodes plays an industry-leading role as supplier to Avaya, Genesys, Interactive Intelligence and others with network elements, software and services. Having enabled over one million contact center sessions around the globe, AudioCodes Mediant Media Gateways and Session Border Controllers provide PSTN and SIP Trunking connectivity for the noted leading software applications with scalable and high-reliability solutions.
As in the UC space, AudioCodes has also carved out a key role as a supplier of agent IP Phones, from standard desktop devices to custom-designed devices designed specifically for the busy contact center desktop.

“The Contact Center is a place where voice quality is critical,” noted Mr. Borovsky. “As a result, our Network Assessment services have proven to be especially valuable to contact center managers, giving a clear indication of the state of their voice network before taking the pressure of live customers.”

As voice services move to the cloud, service providers are offering hosted voice services including SIP Trunking, UC and Contact Center solutions, many of which leverage AudioCodes for either core network elements or customer-premise devices. Working with a number of global service providers, AudioCodes solutions have found their way into a range of wireless, wireline, business and residential applications.


Our products and services help enterprises deploy unified communications and customer service centers while controlling OpEx using our day to day service and network management tools


But there is more to come as AudioCodes continues to invest in cloud-services and technologies through the opening of a new research center based in Israel–defining cloud virtualization and software defined networking technologies and standards.
“For businesses building their future on UC, Contact Center or Hosted Services, having a solid foundation is the first critical step,” notes Mr. Borovsky. “AudioCodes offers the most complete portfolio to build that foundation.”

Company
AudioCodes

Headquarters
Airport City Lod, Israel

Management
Nimrode Borovsky, Vice President, Marketing

Description
Provides advanced Voice over IP (VoIP) and converged VoIP and Data networking products and applications to Service Providers and Enterprises.