net2phone: Powering Business Success through Smarter Conversations

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Jonah Fink, CEO
As remote work became the “new normal” during the pandemic, business communications had to transform almost overnight in tandem to accommodate the newly-operational remote workforces. Today, with most organizations adopting a hybrid model of work, flexible communications over digital channels have become paramount to enable interactions between both onpremise and remote employees across the globe.

Facilitating smarter and streamlined business conversations for organizations is net2phone. The unified communicationsas- a-service (UCaaS) provider offers advanced cloud business phone systems and VoIP phone services to enable seamless business communications. “We’re one of the fastest growing UCaaS providers in the world with our robust, all-encompassing suite of cloud-based business communication solutions,” says Jonah Fink, CEO at net2phone. The company’s feature-rich, proprietary platform confers organizations and their workforces with the flexibility to effortlessly move between various channels of cloud communications under a single pane of glass.

Central to net2phone’s solutions is the idea of self-service. The company’s business telephony systems are built to enable clients to tailor their communications systems without depending on legacy service providers. This allows net2phone’s partners and customers to perform functions like adding users and phone numbers to the networks, implementing varied call flows, and modifying welcome greetings—all by themselves.

net2phone’s portfolio of unified communications solutions comes with local and international web calling, video conferencing, business text messaging, call recording and queues, and analytics. With one click, net2phone allows switching between cloud voice calling, messaging, and video conferencing applications. Part of its solution suite is Huddle, a cloud-based video conferencing platform offering secure, virtual face-toface video communications. In its cloud services, net2phone offers cloud-hosted PBX, contact center-as-a-service (CCaaS), SIP trunking, and Microsoft Teams integration.

With a vast array of products and a wide set of compliances, net2phone is verticallyagnostic in serving industries as varied as legal, real estate, banking, finance, and medical.
Moreover, integrations with client CRM systems or third-party applications like Salesforce and Zoho confer added efficiency and flexibility to clients from diverse sectors and empower smaller enterprises to conduct business communications on par with large organizations. This is enabled by net2phone’s commitment to cater to clients’ unique business workflows.

Dedicated to empowering clients and enriching their customer experience, net2phone’s onboarding process also imbibes the self-service aspect. “Our onboarding experience is very whiteglove and high-touch, with all the necessary training for the customer to self-serve,” informs Fink. The company’s one-click proposal agreement process initiates service contracts swiftly through automated workflows without human intervention. Once the onboarding phase commences, net2phone’s dedicated engineering team walks the client through the newly-installed business phone system and its features in a one-to-one interaction. The seamless, high-touch onboarding mechanism has earned rave reviews from clients.


We’re one of the fastest growing UCaaS providers in the world with our robust, all-encompassing suite of cloud-based business communication solutions

Enabling net2phone to deliver such a heightened customer experience is its approachable and accessible senior management team committed to serving clients’ business communication needs, including resolving their queries about the platform and its uses. Taking client engagement a step further, net2phone will emphasize on customizing its solutions to deliver personalized experiences to clients. For instance, while building an automated chatbox for a client, net2phone will be designing a highly sophisticated welcome greeting for customers on call waiting that will allow them to either remain in the queue or request a callback—all through the cloud.

Over the next 18 months, the company will endeavor to bring more such customized experiences to clients willing to modernize and automate their business communication systems. With a presence in nine international markets, net2phone is well set on a trajectory of sustained growth in an increasingly cloudconnected world.

Company
net2phone

Headquarters
Newark, NJ

Management
Jonah Fink, CEO

Description
net2phone provides cloud-based business phone systems, VoIP phone services, and other cloud computing-based telephony products and services. The leading UCaaS provider is instrumental in enabling smarter online business conversations for organizations across multiple digital channels like voice calls, text messaging and chats, and video conferencing. The company’s feature-rich, proprietary platform confers organizations and their workforces with the flexibility to effortlessly move between various channels of cloud communications under a single pane of glass. In its cloud services, net2phone offers cloud-hosted PBX, contact center-as-a-service (CCaaS), SIP trunking, and Microsoft Teams integration.

net2phone