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Al Balasco, Head of MediaAl Balasco says, “Text, chat, and even voice interactions are limited in their ability to engage audiences. For example, brands can significantly boost customer engagement through Video-based engagements alongside appropriate brand representation from brand ambassadors like, sports stars, celebrities, and personalities who share similar goals/interests with the brand.” Al Balasco’s example sheds light on the many profitable and promising channels of interaction, which are often neglected by communication experts, invariably failing to deliver memorable customer experiences.
Radisys’ mastery over unified communication channels and digital engagement enables its clients to gain actionable insights from customer interactions, voice, chat, or video based communications streams. The company allows customers to effortlessly obtain support for a product or service through various channels of interaction that work in conjunction with unified communication channels.
On the other hand, brands are empowered with the ability to gauge their customers’ moods by observing their voices, monitoring a video stream/footage, or if they seem anxious or not served well in any engagement. Drawing on its experience and expertise in media processing systems, Radisys helps customers extend and overhaul their unified communication systems and customer interaction channels with newer capabilities; these functions fit into a client’s IT infrastructure like building blocks.
One of Radisys’ clients a multinational telecommunications giant in India—employed the company’s expertise to develop a communications application to serve mobile customers across the subcontinent. This alliance between the two organizations showcases how Radisys’ programmable communication and analytics products can be used as the foundation for building different, unified communication solutions or customer care applications or creating applications that serve as adjunct modules to core solutions.
“Text, chat, or even voice interactions are limited in their ability to engage audiences; brands can significantly boost customer engagement through Video-based engagements alongside appropriate brand representation”
Leaders at Radisys consistently interact with enterprise clients, system integrators, telecommunication independent software developers, and more, thereby helping its clientele provide valuable services to the end customers.
Likewise, Radisys has also led many transformative initiatives for clients in the telemedicine, security, surveillance, or eCommerce sectors, helping them gain access to powerful telecommunication tools without needing comprehensive expertise.
These systems become an integral component of business processes more often than not. As a result, overseeing the relevant implementation processes efficiently could determine the effectiveness of the engagements carried out through these channels;
Radisys enables these businesses to address a multitude of such prerequisites effortlessly. In a recent collaboration highlighting this proposition, Radisys engaged with a client that deployed security and surveillance systems across stadiums in Europe. The duo developed an application that could monitor hundreds of camera feeds to detect any anomalies within the stadium.
The proposed solution could identify irregularities such as a suspicious bag pack sitting in a corridor or similar alarming circumstances, alerting the concerned authorities to join a conference call to decide on the course of action necessary. Moreover, information for such video feeds could also be documented for regulatory or legal compliance requirements. These collaborations, crafted to enrich brand customer experience journeys, help build a long-term, prosperous relationship with clients, thereby enhancing their brand value and loyalty. True to its motto, Radisys aspires to script many eventful stories with its clients, fueling their efforts to Reach, Connect, Engage, and Evolve in the enterprise landscape.
Leaders at Radisys consistently interact with enterprise clients, system integrators, and telecommunication independent software developers, and more, thereby helping its clientele provide valuable services to the end customers
Radisys Introduces Programmable Media Analytics to Monetize 5G and Edge Cloud Applications
Tuesday, February 28, 2023
HILLSBORO - Radisys Announced the addition of media analytics. Engage Media Analytics is a comprehensive solution that provides Communication Service Providers (CSPs), System Integrators and Enterprises with cost-effective low-code and no-code visual design tools for emerging AI-powered voice analytics. and create Industry 4.0 applications with the power of computer vision.
Potential applications of Engage Media Analytics include notifying medical personnel when a patient in a wheelchair needs assistance, an elderly patient at home who has fallen out of bed, and an important emergency call. Identifying keywords and background sounds to supplement live agent interactions to support life-threatening decisions; detect fires in locations such as factories and campus buildings to alert emergency services personnel; monitoring retail shelves and combining customer identification and location information with live video to send coupons to mobile phones when patrons approach the location of a promotional item; Think Industry 4.0 services.
The Engage Media Analytics solution offers a unique combination of capabilities:
Off-the-shelf models enable people and object counting, object and sound detection and classification, and biometric authentication. Engage Media Analytics also supports model customization and the creation of new models.
Ability to create trigger actions based on information derived from media streaming, such as through other communication capabilities of the EDP, including voice and video calls, enabling on-the-fly conference session creation, alerting and recording You can also integrate with external systems and initiate business processes with enterprise workflow tools.
Distributed deployment of services across public and private clouds, network edge infrastructure, and enterprise on-premises enables applications requiring low-latency, low-cost, high-bandwidth efficient network utilization and local breakouts. Yes, privacy and security are ensured.
Alan Quayle, Founder of TADHack and TADSummit, said: “The Programmable Communications Industry (CPaaS) is evolving from a focus on connectivity to understanding the content of communications through programmable media analytics. The all-in-one Engage Digital Platform delivers AI-based actionable intelligence, enabling service providers to deliver business efficiencies for their customers' mission-critical applications. ."
RadiSys Engage Media Analytics can be deployed in distributed edge clouds, integrated with public and private 4G/5G RAN and core network functions (such as Network Exposure Function (NEF)) for application developers By abstracting the complexity into a single point, Industry 4.0 applications can be brought to market quickly and cost-effectively.
Al Balasco, Head of Media and Application Solutions at RadiSys, said: “The convergence and simultaneous maturation of multiple technologies such as AI-based computer vision, 5G, edge cloud and programmable communications creates opportunities for service providers and system integrators to collaborate with commercial enterprises on digital transformation. Media analytics enables service providers to monetize public and private 5G networks with a combination of bandwidth, low latency, Internet of Things (IoT) connectivity and edge cloud resources for predictive surveillance in smart cities , remote monitoring of corporate campuses, product quality assurance through business workflow automation, traffic monitoring, and other customized solutions.”
Radisys Wins the Mobility Prize in Stage Four of the ITS/NTIA 2023 5G Challenge
Thursday, September 28, 2023
HILLSBORO, Ore: Radisys® Corporation , a global leader of open telecom solutions, today announced that it has been awarded the Mobility Winner Prize in the Inter-Vendor Mobility Prize category in Stage Four of the 2023 5G Challenge hosted by the National Telecommunications and Information Administration’s (NTIA) Institute for Telecommunications Services in collaboration with the Department of Defense. Building on its award-winning performance in 2022, Radisys received the Mobility Prize for demonstrating the successful integration of its combined Central Unit (CU) and Distributed Unit (DU) along with partner Lions’ Radio Unit (RU) during the final element of the 2023 5G Challenge. Radisys was also selected as a winner in the Wrap-Around Emulation category and was selected as the second place winner for the Multi-Vendor End-to-End Integration prize.
Winning Stage Four of the 5G Challenge for a second consecutive year reaffirms Radisys’ leadership and ongoing commitment to making open telecom solutions a reality. Radisys was awarded the 2022 5G Challenge “Best Software Bills of Material” prize and was also the only DU vendor selected to advance through all the stages and win the Network Integration prize.
"Radisys is honored to receive these 5G Challenge prizes for our innovative open and disaggregated CU/DU solution, which leverages O-RAN Alliance interfaces to deliver cutting-edge open 5G solutions,” said Ganesh Shenbagaraman, Head of Standards, Regulatory Affairs and Ecosystems, Radisys. “This recognition not only celebrates our commitment to excellence but also underscores our dedication to advancing open interfaces and contributing to the continued growth of a thriving multi-vendor ecosystem."
Company
Radisys
Management
Al Balasco, Head of Media
Description
Radisys’ mastery over unified communication channels and digital engagement enables its clients to gain actionable insights from customer interactions, voice, chat, or video-based communications streams.
