Teraquant
Redefining Unified Communications with the Instrumented Edge

As a unified communications (UC) expert, Teraquant is renowned for integrating voice quality monitoring, service assurance, and analytics into call centers (UC) and secure edge/software-defined networking (SDN) implementations, whether on-premises, public or private cloud. From the best Session Border Controllers (SBCs) and SD-WAN routers to advanced service management portals, Teraquant’s extensive range of communications solutions come with real-time SIP and installed network monitors. This helps deploy UC initiatives right the first time and can manage performance in operations, thereby reducing costs and ensuring the best quality of experience (UX).

Teraquant’s roots can be traced back to 2001, when it started as a small voice quality testing and monitoring firm. In 2008, the company launched its first real-time service assurance platform for SIP, Palladion/EOM/OCOM. The solution was later acquired by Acme Packet which was acquired by Oracle Communications a year later enabling Teraquant to evolve as an expert in assisting clients’ network and voice infrastructure installation projects.

“Our goal is to troubleshoot issues that weigh down clients’ critical operations instantly through performance monitoring (KPI’s), SLA compliance and analytics, integrated into BSS/OSS. We utilize APIs, integrate SIP monitoring with big data analytics to build powerful reporting around it,” says Richard Jobson, the Founder and President of Teraquant. Today, the company serves Tier II and Tier III telcos, over-the-top cloud service providers, high-end Corporations, and call centers, facilitating and optimizing their voice and network edge infrastructure.

For call centers, the company offers Anti-Robocall inbound call authentication, optimizing customer experience by keeping call center lines free of nuisance traffic and cleaning outbound numbers. It collaborates with clients to support their larger projects, offering big data analytics-as-a-service to help sift through data to provide actionable insights. This allows telecom, enterprise, and call center/BPO companies to improve their customer awareness and user experiences. Team Teraquant also offers load and stress testing as-a-service, vital for UC in the public cloud. This brings test resources instantly to clients’ data centers and VoIP systems to stress in volume their infrastructure’s capabilities before Busy-Hour.

Teraquant’s solutions, in many ways, help remote working teams optimize their operational excellence by measuring voice quality in detail.

The company performs audio MOS scoring and latency measurement. This isolates UX problems between endpoint/softphones versus solely network congestion, i.e., packets loss and jitter. This continuous testing detects ghost calls and one-way audio, enhances CSR/Agent productivity, and increases clients’ reputation with crystal clear communication for genuine up-sell opportunities.

Teraquant’s philosophy is, “to improve something, first you must measure it.” For VoIP and SD-WAN/SASE, measurement and service assurance is built-in. We call it the “instrumented edge.” This includes benchmarking, proactive KPI measurement, and security monitoring. Where performance measurements go below expectations, clients receive immediate alerts that facilitate proactive action to resolve issues.

Our goal is to troubleshoot issues that weigh down clients’ critical operations instantly through performance monitoring (KPI’s), SLA compliance and analytics, integrated into BSS/OSS

Teraquant also partners with the leading voice technology companies to test the speech quality and intelligibility of the new-gen smart devices and wearables. Moving ahead, the company plans to continue enhancing everyone’s voice experience with full-band telephony and deeper advanced UX monitoring.

Today, as a certified Oracle Cloud Service Provider, Teraquant is brought in by large VARs to implement their clients’ UC Cloud migration.

“We typically start with a new client by introducing a beautiful SIP monitoring system and end up doing multiple projects through to assisting them moving their VoIP assets to the public, enterprise-class cloud infrastructure. We are regarded as a safe and reliable pair of hands, friendly and easy to work with, with more than a touch of excellence,” says Jobson.