Carrier Neutral Communications
Delivering Carrier-Neutral Telecom Sourcing Strategies

Unified Communications as a Service (UCaaS) is vital to helping businesses flourish in today’s digital era, interact with customers, and deliver services in a quick and secure manner. Businesses are looking for efficient and sustainable strategies to procure UCaaS solutions tailored to their needs.

This is where Carrier Neutral Communications moves the needle with intelligent telecom sourcing strategies.

This boutique telecom provider equips enterprises with access to every potential carrier delivering the right UCaaS services at an optimal price. Whether linking multiple office locations, managing a growing mobile workforce, or addressing budgetary concerns, the team is rightly poised to solve complex challenges for clients. A broad range of solutions sourced includes wide area network, voice service, hosted voice, and security.

“As our name suggests, we are non-biased and neutral. We closely work with the carriers, taking a comprehensive view of the UCaaS solution to be delivered, proactively advise our clients on the good, bad, and ugly, and empower their decision-making teams with the intelligence to choose the best option for their organization,” says Joseph A. Bartosz, president of Carrier Neutral Communications. “Ensuring reliability, addressing budgetary concerns, and providing elite customer support is integral to serving clients and driving their success.”

Carrier Neutral Communication scours the market for UCaaS vendors, conducts due diligence, and selects partners that offer truly reliable, proven, and tested niche solutions. Given its high-placed position in the industry due to long-standing relationships with its over 300 partners, including AT&T, Verizon, Lumen, Spectrum, and Comcast Business, it ensures clients are provided with the lowest approvable rates in the market. This implies that no other carrier provides a solution at a cost lower than that sourced by Carrier Neutral Communications.

The substandard quality of customer support provided by carriers often results in unnecessary stress and inconvenience for CIOs and IT teams as they must endure long hold times, call trees, and dealings with support staff who are unfamiliar with their account and services.

Carrier Neutral Communications assigns a dedicated support team to every client to efficiently solve issues by reducing the meantime to resolution (MTR) to half of the time taken by direct carrier support models.

Drawing upon its robust capabilities, Carrier Neutral Communications has crafted numerous client success stories. In one instance, it helped a Europe-based international manufacturing company with complex call routing needs. This company works in a way where only certain groups of specialists within their inbound call center can effectively address customer concerns. They required a UCaaS platform to work in tandem with their CRM system, enable screen pops, and direct or redirect inbound calls to the right professionals. The strategically fashioned solution prescribed by Carrier Neutral Communications proved effective in addressing these issues and helping the client gain a larger market share.

Ensuring reliability, addressing budgetary concerns, and providing elite customer support is integral to serving clients and driving their success

“Six months after implementation, we received an e-mail from the CIO who said, ‘leveraging the UCaaS platform that you recommended is the single most positively impactful IT decision made in our company in the last ten years,’” says Joseph Bartosz.

Delivering value characterized by neutrality, stewardship, and decades of unmatched industry experience, Carrier Neutral Communications stays ahead of the market competition. Its ability to prioritize research and full transparency to ensure that recommendations made to clients are a hundred percent unbiased, accurate, and in their best interest accounts for a remarkably low churn rate. Building relationships based on value propositions and business integrity, Carrier Neutral Communications will continue to win the trust of its clients and make a positive difference in their business.