Top 10 Unified Communications Solution Companies - 2021

With digital transformation driving organizations today, Unified Communication is playing a pivotal role here. Across organizations, UC is seen to streamline and simplify modern workplaces, processes, and people, creating a single integrated digitalized environment. It allows improved access to resources for the employees irrespective of their location or the device they use. With this, the workplace discovers better opportunities while going global and provides better connections and productivity.

Though UC technologies were popular even before the pandemic hit the globe, they have seen an upsurge recently, serving across several industrial sectors. The year 2021 is seeing increasing trends of Unified Communication as a Service (UCaaS) to enhance software capabilities to meet consumer's expectations. Businesses rely more and more on effective cloud-based UC solutions due to their cost-efficiency, reliability, security, and ability to boost productivity, reduce downtime, and simplify communication management. UCaaS solutions can further combine with other SaaS solutions to enhance consumer and employee experiences and improve efficacy and accuracy. Besides, VoIP and voice services are relatively new business communication strategies that are being extensively deployed. VoIP offers several benefits, including cost savings, improved call quality, faster connections, enhanced mobility, and so on. The Interactive Voice Response (IVR) technology is predicted to develop in unified communications that will make call centers more efficient with a more flexible consumer experience.

Today’s paradigm shift towards remote work might bring permanent changes to workspaces that will leverage more UCaaS tools to offer equal opportunities for remote and on-premise employees. In addition, these services might need to transform again to accommodate hybrid work models and allow multiple ways of working. Companies that are evolving their business are now beginning to analyze and realize the potential of UC to serve their employees and clients better. On this note, we have compiled this issue of CIOReview to facilitate companies find their required partner for suitable unified communications solutions for the organization’s growth. Besides, the magazine comprises valuable insights from industry experts, CIOs, and CXOs on the current trends, technological improvements, and innovations in this space.

We present to you CIOReview’s “10 Most Promising Unified Communications Solutions Companies - 2021.”

    Top Unified Communications Solutions Companies

  • 1

    Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya. The company is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. The company’s cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, the company is committed to help grow business by delivering Experiences that Matter

  • 2

    ITN simplifies office communications by offering seamless telecommunication solutions, including structured cabling services, WiFi coverage plans, and Unified Communication as a Service (UCaaS). ITN’s cloud-based communications and collaboration platform goes beyond just VoIP phone software and helps clients be more mobile, productive, and interactive, using a single system tailored to their specific needs. It offers a purpose-built voice network that is reliable with any data centers, be it on the east or west coast, while also pre-qualifying clients’ existing network to ensure continued connection and improved voice quality

  • 3

    Since 2001, LANCK Telecom has been offering high-quality voice and messaging services along with fraud protection to operators and enterprise worldwide.LANCK Telecom differentiates itself with its value-added anti-fraud services. Withexpertise in telecom fraud detection and prevention,the company protects its clients against any fraud using its advanced platform with deep-learning algorithms. The platform identifies fraud patterns and attacks on transit traffic. Clients receive a customization tool that lets them create individual alerting and blocking rules based on high usage. It’s an advanced user-friendlyplatform that offers automatic fraud detection along with alerting and granular blocking

  • 4

    Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving many of America's largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. The Spectrum Enterprise team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. Enterprises are choosing Spectrum Enterprise because of our commitment to deliver an exceptional client experience, the strength of our UC portfolio and the speed and reliability of our private fiber network.

  • 5

    SecureNetMD offers HIPAA-compliant Managed Healthcare IT solutions. Headquartered in historic Lewes, Delaware, it is a group of passionate IT professionals dedicated to fulfilling its mission of helping healthcare providers and patients achieve more. Its exclusive focus on Healthcare IT delivers the region’s most comprehensive toolset of next-generation solutions. Ranging from preliminary network implementation to full-service support, SecureNetMD has the knowledge and resources to make your project succeed

  • 6



    Microsoft's mission is to empower every person and every organization on the planet to achieve more. The company's mission is grounded in both the world in which we live and the future we strive to create. In a mobile-first, cloud-first world, Microsoft drives transformation across its business, designed to enable its customers to thrive in this world. The company operates in 170 countries and is made up of 144,000 passionate employees dedicated to fulfilling its mission of helping customers and organizations achieve more

  • 7

    Mitel Networks Corp

    Mitel Networks Corp

    Mitel is a global market leader in business communications, powering more than two billion business connections with its cloud, enterprise, and next-gen collaboration applications. With more than 70 million users in nearly 100 countries, Mitel is the only company that wakes up every day exclusively focused on helping customers take their communications from where they are today to where they expect them to be. Throughout its 45 years of industry leadership, innovation has been core to Mitel’s DNA – helping the company continuously evolve to meet customer needs and drive the industry forward

  • 8

    NEC Corporation

    NEC Corporation

    NEC Corporation is a leader in the integration of IT and network technologies that benefit businesses and people around the world. By providing a combination of products and solutions that cross utilize the company's experience and global resources, NEC's advanced technologies meet its customers' complex and ever-changing needs. NEC brings more than 100 years of expertise in technological innovation to empower people, businesses, and society. The NEC Group globally provides "Solutions for Society"​ that promote society's safety, security, fairness, and equality

  • 9



    Qumu is the leading provider of a best-in-class platform to create, manage, secure, distribute and measure the success of live and on-demand video for the intelligent enterprise. Backed by the most trusted and experienced team in the industry, the Qumu platform enables global organizations to drive employee engagement, increase access to video, and modernize the workplace by providing a more efficient and effective way to share knowledge

  • 10



    RingCentral, Inc. is a global provider of cloud enterprise unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows